Privacy Policy

1. Who We Are

VedNex Pty Ltd (ABN 91 696 500 188, ACN 696 500 188) is an AI-native software studio based in Melbourne, Victoria, Australia. We build intelligent software products and custom platforms for operators and businesses.

This Privacy Policy applies to:

• Our main website at vednex.io
• Our Work With Us enquiry form at vednex.io/work-with-us
• Any direct email communications with our team
• Our product sites, which have their own privacy policies linked in their footers

For questions, contact us at hello@vednex.io.

2. Information We Collect

2.1 Contact Form & Enquiries

When you submit the Work With Us form or contact us by email, we collect:

• Your name and email address
• Your company or project name (if provided)
• Your approximate budget range (if provided)
• The content of your message
• The type of build or service you're enquiring about

This information is used solely to respond to your enquiry and to have a meaningful conversation about your project.

2.2 Website Analytics

Our website may use standard analytics tools to understand visitor behaviour — pages viewed, time on site, device type, browser, and referral source. This data is aggregated and anonymised. No personally identifiable information is collected through analytics without your consent.

2.3 Cookies

We use minimal cookies for basic website functionality. We do not use advertising cookies, retargeting pixels, or third-party tracking cookies that share your data with advertisers or marketing platforms.

2.4 Direct Communications

If you email us directly, we collect your email address and the content of your message. We use this only to respond to you and to manage our business relationship if one develops.

3. How We Use Your Information

Purpose	Data Used	Legal Basis
Respond to Work With Us enquiries	Name, email, message, budget	Legitimate interest
Assess project fit and scope	Message content, build type	Legitimate interest
Send project proposals or follow-ups	Name, email	Legitimate interest / Pre-contract
Manage client engagements	Contact details, project info	Contract performance
Improve our website and services	Anonymised analytics	Legitimate interest
Comply with legal obligations	As required	Legal obligation

We do not use your contact form data for marketing campaigns, newsletter subscriptions, or cold outreach to third parties. If we want to stay in touch, we'll ask you directly.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited data with:

4.1 Service Providers

We use a small number of trusted service providers for email delivery, website hosting, and analytics. These providers process data only on our behalf and under our instructions, and are contractually prohibited from using it for any other purpose.

4.2 Legal Requirements

We may disclose personal information if required to do so by law or in response to a valid legal request from a government authority.

4.3 Business Transfers

If VedNex is acquired, merged, or substantially restructured, your data may be transferred to the successor entity, subject to the same privacy protections as described in this policy.

5. Data Retention

• Enquiry and contact form data: Retained for 2 years or until the enquiry is resolved, whichever is longer
• Client project data: Retained for 7 years for accounting and legal compliance
• Email correspondence: Retained for 3 years after the last communication
• Analytics data: Anonymised and aggregated — no individual retention limit

You may request deletion of your personal data at any time by contacting hello@vednex.io.

6. Data Security

We take reasonable steps to protect your personal information including:

• HTTPS encryption across all VedNex websites
• Access controls limiting who can view enquiry and contact data
• Secure email infrastructure via our VPS mail server
• Regular security reviews of our hosting environment

No method of internet transmission is 100% secure. We take reasonable precautions but cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, email hello@vednex.io. We will respond within 30 days.

8. International Data Transfers

We are based in Melbourne, Australia. If you are located outside Australia, your personal information may be processed in Australia or in other countries where our service providers operate. We take reasonable steps to ensure appropriate protections are in place for any international transfers.

9. Children's Privacy

VedNex is a business-to-business studio. Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 16.

10. Third-Party Links

Our website contains links to third-party services including our product sites, LinkedIn, and other platforms. This Privacy Policy applies only to vednex.io. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a notice on our website. Continued use of vednex.io after such notification constitutes acceptance of the updated policy.

12. Contact & Complaints

For privacy questions, data requests, or complaints:

• Email: hello@vednex.io
• Website: vednex.io
• Response time: Within 30 days for formal requests, 24–48 hours for general enquiries

If you are located in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you are located in the European Union, you may lodge a complaint with your local data protection authority.